CX Team Lead: Coaching, KPI & Escalations
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-26
Listing for:
Faye
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Faye is seeking a Customer Experience Team Lead in Richmond, Virginia, to manage and mentor a team of 10-15 agents. You will oversee daily operations, ensure high-quality customer interactions, and help agents grow professionally. Ideal candidates have 2+ years of experience in customer support leadership, strong coaching skills, and a data-driven mindset. Familiarity with tools like Front and Talkdesk is a plus.
This role offers opportunities to shape the team's success and improve customer experience.
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×