DMV Customer Service Technician; Wage​/Multi​/Multi- Richmond District -DMV

DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District

Title:

DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District

State Role

Title:

Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate

Pay Band: 3

Agency:
Department of Motor Vehicles

Location:

RICHMOND CENTRAL CSC

Agency Website:(Use the "Apply for this Job" box below)..gov

Recruitment Type:
General Public - G

Job Duties

Virginia's Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as a Part-Time (Wage) Customer Service Technician in the Richmond District Customer Service Centers (Richmond Central, Chester, Chesterfield, West-Henrico, East-Henrico, Ashland, Hopewell, and Petersburg). Job duties include:
Communicating policies, procedures, and regulations Issuing IDs Processing applications Administering vision, driver, and in-car road tests Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services Training will be provided to ensure your success. We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months.

This wage position offers no state benefits. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations. Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes. Analyze records, files and other documents to reach logical and legal conclusions.

Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.

Must be able to work Monday –Saturday with varied hours. Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable. As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.

Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than…