Customer Service Specialist

Position Overview

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

• Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
• Remind customers to submit feedback about their visit.
• Thank all departing customers, remind them to return.
• Review Service Order Ticket thoroughly with customers at check‑out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine.
• Perform courtesy work when needed.
• Assist manager in resolving customer complaints.

• Make coffee; keep fresh coffee available at all times.
• Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
• Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

• Clean and straighten counter top and desk. Clean computer and equipment. File and organize paperwork (assist manager).
• Stock Service Order Tickets.
• Input vendor shipments on computer.

• Place customer quality assurance calls, write customer thank you notes.
• General center maintenance and cleaning duties.
• Attend crew meetings as required.
• Run errands and perform other duties as assigned by a Supervisor.

• Excellent customer service skills.
• Basic literacy (reading, writing, math skills), verbal and written communication skills, keyboarding skills, beginning computing skills.
• Attention to detail and accuracy.
• Previous customer service and general office experience necessary.

Equipment Used:
Computer. Environment:
Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical

Activities:

Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

• Discounted Services for Employees.
• Flexible Hours.
• Opportunities for Advancement.