Communications Officer

Applicants who are currently Virginia-certified through DCJS will not be required to take the National Dispatcher Selection Test. You will be notified of the date/time and location of the testing.

Non-certified applicants will be required to take the written test.

JOB DUTIES/RESPONSIBILITIES:

Receive complaint, emergency, service and information calls and initiate Offense/Complaint/Incident Reports, dispatching necessary manpower

Classify complaints, incidents and calls for service

Dispatch police officers to respond to calls

Record information on calls onto log or in computer

Relay information and requests for assistance from and to on-duty police officers, security officers, and other emergency service providers as necessary or required

Provide information and assistance to the general public, University faculty, staff, students and departmental personnel

Maintain, update, and post various logs as required on each shift

Contact University Facilities by telephone to report emergency maintenance problems

Issue visitor and overnight temporary parking permits

Train newly hired communications officers

Promote positive community relations in the performance of job duties

Physically perform all other communications related duties as outlined in the Departmental Directives Perform all other duties, responsibilities, and tasks as assigned CONTACTS:

Frequently inter-organizational and outside customer / vendor contacts. Part of a team who represents the organization. Monitors activities and communicates information across the organization SUPERVISION EXERCISED:

None WORKING CONDITIONS/PHYSICAL EFFORT:

Office environment

QUALIFICATIONS:

Knowledge, skills & ability:

Clear and concise written oral communications

Articulate and responsive to colleagues

Demonstrates a high level of accuracy, even under pressure

Department policies and procedures

Department and state record systems and appropriate reporting forms

Technical communication equipment, e.g., NCIC/VCIN terminal, CAD terminal, Fax machine, etc.

Employ radio communication procedures

Operate various pieces of office equipment, e.g., typewriter, telephone, laser printer, standard printer, paper shredder, and computer

Maintain written and recorded radio and telephone logs and tapes

Answer police and switchboard telephone lines

Monitor and maintain applicable equipment in the communications area

Run criminal history checks

Properly file criminal history checks

Issue and maintain sign-in and sign-out records of portable radios, keys, and controlled forms

Monitor and operate the NCIC / VICN teletype terminals

Monitor and operate computerized alarm reporting systems

Prepare, type, and distribute necessary reports and forms, and maintain files

Education & experience:

H.S. Diploma or GED required

Some experience as a communications officer preferred

WORK HOURS:

8 pm-8 am. 2-2-3 schedule, rotating weekends SALARY STRUCTURE:

Pay Grade 4 (Starting at $22.35/hour)
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