Customer Experience Representative

Job

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow‑up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

This position will be on‑site, based in Richmond, VA.

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on‑time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

• High school diploma / equivalent or comparable in related experience
• Detail oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem‑solving skills
• Experience with a multi‑line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi‑task

• The hourly pay rate is $22/hr
• Bonus opportunity
• 401(k) plan / group retirement savings program
• Short‑term and long‑term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.