Utility Customer Rep in Richmond, Virginia

Utility Operations Coordinator

We are seeking a Utility Operations Coordinator to support outage response, crew coordination, customer communications, and maintenance scheduling activities within a utility operations environment. This role requires strong multitasking abilities, excellent communication skills, and the ability to work effectively in a fast-paced operational setting.

Key Responsibilities

• Monitor and analyze customer calls and system data to identify power outage locations and determine potential causes.
• Dispatch field personnel and repair crews efficiently to support outage restoration and emergency response efforts.
• Coordinate workforce callouts for service restoration, emergency events, planned overtime, and shift coverage.
• Maintain accurate crew status and location information, particularly during storm restoration and emergency events.
• Manage and update estimated restoration times to ensure timely and accurate customer communication.
• Provide customer support, address inquiries, and assist with first-level resolution of customer concerns.
• Support customer correspondence activities as needed.
• Prioritize, schedule, and coordinate preventative maintenance activities and customer-requested work.
• Assist with work order creation, documentation, permitting coordination, record updates, and reconciliation of field discrepancies when required.
• Perform additional operational support duties as assigned.

Required Qualifications

• High school diploma or equivalent required;
  Bachelor's degree preferred.
• Knowledge of electric utility services or utility operations.
• Strong ability to multitask and prioritize competing responsibilities.
• Comfortable learning and utilizing multiple software applications and systems.
• Excellent verbal and written communication skills.
• Strong work ethic with a commitment to reliability and accountability.

Preferred Qualifications

• Experience with in the electric utility industry.
• Proficiency with Microsoft Office applications.
• Experience coordinating field operations, dispatching, scheduling, or workforce management activities.
• Demonstrated ability to work effectively in a team-oriented environment.

Desired Soft Skills

• Team-oriented mindset with a collaborative approach.
• Willingness to ask questions, seek guidance, and learn from others.
• Strong initiative and problem-solving abilities.
• Dependable, punctual, and adaptable.
• High level of professionalism, integrity, and accountability.

Additional Information

• Mileage reimbursement available when applicable.
• Position may involve handling company-sensitive information.
• No per diem offered.
• No travel-related expense reimbursement beyond approved mileage.