Student Support Specialist (*Restricted

Overview

Working Title:

Student Support Specialist (Restricted). Role

Title:

Education Support Spec II. Role Code 29143-FP. FLSA:
Nonexempt. Pay Band 03. Position Number 280R0098. Agency:
Northern VA Community College. Division: NV280-VP Workforce Development.

Work Location:

Loudoun - 107. Hiring Range: $58,000/yr. EEO Category: 5-Paraprofessionals.

Employment Type:

Full Time.

Does this position have telework options? No. Telework options are subject to change based on business needs.

Work Schedule:

Monday – Friday 8:30am to 5:00pm, with occasional evenings and weekends.

General Description:

Sensitive Position No. This position provides customer service functions, enrollment and program support for NOVA Workforce, serving students and the NOVA community in a timely manner.

• Provide quality customer service
• Identify and assess customer needs to achieve satisfaction
• Handle customer complaints and provide appropriate resolutions and alternatives
• Perform registration tasks and/or provide guidance to students
• Enter and maintain accurate data into the student information system
• Issue enrollment confirmations via emails and letters
• Troubleshoot and resolve enrollment problems
• Ensure instructors have all instructional materials needed
• Organize and maintain files and records
• Assist program developers/managers/coordinators to ensure logistical arrangements for programs are met
• Provide general office support tasks
• Assist with the marketing of classes
• Perform other related duties as required
• This position is restricted and funded with non-continuous or non-recurring funding and is contingent on fiscal year funds and College needs.

May be required to perform other duties as assigned and may assist the agency or state government in the event of an emergency declaration by the Governor.

• Ability to adapt and respond to different audiences
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Ability to develop and prepare reports
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers
• Attention to detail and ability to take initiative

• Experience in Microsoft Office Suite
• Experience in an office setting with office procedures, managing files, schedules and paperwork
• Customer service and front-facing experience
• Administrative office experience
• Must be willing to work at multiple Workforce locations due to division needs

• Experience in a higher education setting
• Experience working with enrollment
• Experience working with under-served and underrepresented populations
• Bilingual abilities are a plus

Operation of State Vehicle:
No. Supervises Employees:
No. Travel:
May be required to travel between NOVA Campuses.

Posting Number:  | Recruitment Type:
General Public - G | Number of Vacancies: 1 | Open Date: 06/23/2026 | Close Date: 06/30/2026 | Open Until Filled | Agency Website:(Use the "Apply for this Job" box below)..edu

Special Instructions:
In support of inclusion, applicants may apply through the Commonwealth’s Alternative Hiring Process with an AHP Letter. See the posting for details and the linked resources.