Visitor Center Lead Clerk

About the Role

To support the Defense Supply Center Richmond (DSCR) with its access control program by the issuing of access control type media, Common Access Cards (CAC), Lenel Access Cards, and Visitor and Temporary badges.

DESCRIPTION: Full-time position at the Defense Supply Center Richmond (DSCR) Visitor's Center, providing exceptional customer support to members of the Armed Forces, family members, civilians, and contractors in providing various DoD identification card services.

For more than 70 years, SOAR
365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR
365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

• Provide professional service and support for customers throughout their experience at the Visitor's center; addressing customer's questions and/or concerns as they relate to obtaining , along with information and guidance on eligibility requirements
• Provide reception service as needed, to include: welcoming the customer, initial review of required documents to ensure the customer can obtain the appropriate card; directing customer to the appropriate attendant for services; answers telephone inquiries; and schedule appointments
• Learn, operate, and maintain DEERS/RAPIDS/DBIDS/Lenel workstations in processing various types of DoD identification cards – this will include data entry, picture taking, fingerprint capturing, scanning, and attaching required documents
• Ensure inventories of accountable media are conducted daily; ensuring that control/accountable inventory is secured daily; notify supervisor of shortages or discrepancies of controlled/accountable inventory; requesting replenishing of inventory prior to exhausting current inventory as necessary.
• Fill in for the Supervisor as needed. Will include supervising and training staff, problem solving, and handling customer complaints.
• Become a subject matter expert on the DEERS/RAPIDS/DBIDS/Lenel systems.
• Assist Supervisor with daily coaching of staff to improve skills and efficiency.
• Attends all required agency staff meetings and training sessions
• Other duties as may be required

REPORTING RELATIONSHIP(S):
Reports directly to the Visitor Center Supervisor or designee

JOB KNOWLEDGE/SKILLS
:

• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections
• Excellent customer service and problem-solving skills
• Proficiency with email, Microsoft Office, and operations-related applications
• Ability to learn and operate multiple computer systems/programs
• Ability to work independently or in a team setting
• DBIDS/DEERS/RAPIDS system knowledge is a plus
• Must have a REAL
• Must be able to pass an extensive background check.

EDUCATION/EXPERIENCE
:

• High School diploma or equivalent
• 1+ years' experience in a Customer Service environment
• 2+ years' experience supervising personnel

Hours:

8:30 am to 5:00 pm

Monday thru Friday

Our market-competitive total rewards package includes:

• Comprehensive health, dental, and vision coverage
• 11 paid holidays
• Sick and vacation leave
• Immediate access to your paycheck through Zay Zoon
• Short- and long-term disability benefits
• Flexible spending accounts (FSA)
• 403(b) retirement plan with employer match and immediate vesting
• Life insurance
• Employee development and training programs
• Wellness programs
• Discounted tuition to South University

To apply for this position, a completed SOAR
365 application is required.

SOAR
365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.

We are a Drug-Free Workplace.

If you need reasonable accommodation when applying for a position on our website, please contact us at  and ask for Human Resources.