Account Service Manager

Account Service Manager

Location: Requires associates to be in‑office 1‑2 days per week with remote flexibility, fostering collaboration while supporting work‑life balance.

Anticipated End Date: 2026‑07‑14

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customers’ organizations.
• Makes recommendations for improvements to meet customers’ expectations.
• Provides both on‑site and off‑site customer service, including interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Makes routine account visits.

• BA/BS degree.
• Minimum of 3 years of experience managing business operations and/or customer relationship, or an equivalent combination of education and experience.

• Travel to worksite and other locations as necessary.
• PBM experience strongly preferred.
• Client‑facing experience strongly preferred.
• Ability to travel locally 25% of the time.
• Must reside in EST/CST time zones.

• Salary range: $69,280 to $103,920 (Virginia).
• Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contributions.
• Additional benefits subject to eligibility requirements.

• Job Level: Non‑Management Exempt.
• Workshift: SLS >
  Sales Support.

Equal Employment Opportunity
The company is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.