Reservationist

Job Details

Job Location:

Richmond, VA 23235

Salary Range: $17.00 - $19.00 Hourly

Department:
Operations

Reports To:

General Manager

Supervision:
None

Pay Structure:
Paid Bi-weekly

The Reservations Agent is responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques in order to secure and process reservations for guest accommodations accurately and in a timely manner consistent with Shamin Hotels high standards of quality.

• Answering inquiries:
  Professionally handle incoming telephone inquiries from customers in a friendly and courteous manner.
• Sales techniques:
  Utilize effective sales techniques to secure and process reservations for guest accommodations.
• Accuracy and timeliness:
  Ensure all reservations are processed accurately and in a timely manner, adhering to Shamin Hotels' high standards of quality.
• Customer service:
  Provide exceptional customer service by addressing customer needs and inquiries promptly and professionally.
• Product knowledge:
  Maintain a comprehensive understanding of Shamin Hotels' accommodations, amenities, pricing, and policies to effectively assist customers and promote available options.
• Reservation systems:
  Use reservation systems or booking platforms proficiently to enter and manage reservations accurately.
• Problem‑solving:
  Resolve customer issues or concerns related to reservations efficiently and effectively.
• Team collaboration:
  Collaborate with colleagues and other departments to ensure seamless communication and coordination of reservations and guest services.

Team Up:
Be Golden, Collaborate and Help Others Succeed.

Own It:
Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve:
Be Positive, Care Deeply and Create Memories.

• Excellent communication skills, with a friendly and courteous telephone manner.
• Strong sales skills and the ability to employ sales techniques effectively.
• Attention to detail and accuracy in processing reservations.
• Customer‑centric approach with a focus on delivering high‑quality service.
• Proficiency in using computerized reservation systems or booking platforms.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Team player with the ability to collaborate effectively with colleagues.
• Previous experience in a similar role or hospitality industry knowledge is preferred.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds.