PBX Operator - St. Mary's Hospital - PRN

Bon Secours Telecommunications Operator

Serves as a representative for a hospital-based, multiple function call center. Responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner. Operates the paging service as part of the Amcom messaging system. Monitors multiple alarm panels and closed circuit television monitors activating notifications based on specific procedures. Responsible for over 100+ answering service clients (physicians and hospital departments,) paging correct on call providers.

Performs other duties as assigned and attends meetings and educational classes as required.

Answers incoming calls for Bon Secours Virginia and Answering Services. Identifies and routes caller to most appropriate area with no more than one error per quarter, as observed through random monitoring and customer complaints. Responds to callers' questions and requests, including patient information and telephone assistance, in a courteous and businesslike fashion. Requires the ability to receive and convey information in a clear and concise manner.

Takes complete and accurate messages.

Provides emergency assistance (Code Blue, Code Red, Security & Engineering alarms etc.) to hospital personnel and the general public. Properly announces emergencies via pager, phone and intercom announcement as indicated per the individual emergency protocol. Appropriately routes calls to additional resources as indicated. Responds to all codes urgently and maintains an accurate record of all emergency codes. Performs all overhead paging in a pleasant and professional manner.

Maintains and updates current on call schedules for the answering service and various hospital departments, using the Amcom On-Call scheduling system. Contacts appropriate on call personnel in a calm, timely and efficient manner

Displays adequate knowledge (through retention and use of resources) of BSV and medical terminology as evidenced by direct observation and random monitoring. Stays abreast of changes, new areas and/or services within BSV. Informs management of required database updates.

Promotes teamwork by cooperating and working together with all coworkers, attending daily team huddles and staff meetings. Displays a positive attitude at all times.

Maintains the confidentiality of all data, including patient, employee and operations data inside and outside of Bon Secours, based on HIPAA compliance laws and Bon Secours protocols.

Demonstrates the knowledge and skills necessary to provide customer service appropriate to all age groups of patients served by Bon Secours Virginia.

Reports all equipment trouble to appropriate person and calls equipment vendor when IS Telecommunications equipment is in need of repair. Dispatches Maintenance/Engineering or Security personnel via radio patching to convey messages and/or repairs.

Assist Lead Operators in the training of new operators.

Supports the mission and values of BSHSI and adheres to all hospital and department policies and procedures.

Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.

Range:
Minimum: $16.32 Maximum: $23.15

Bon Secours is an equal opportunity employer.