Airport Operations Crew PT

Airport Operations Crew PT

Location:

Richmond, VA, US, 23250 Req  Category:
Operations

Position Title:

Airport Operations Crew

Position Summary:

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crew member checks in and verifies Customers' personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed.

Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions:

Verify Customers' personal identification Tag, lift, and handle Customer luggage Announce flight arrivals, departures, and pre-boarding information via the public address system Communicate with our Customers to keep them constantly informed Offer ancillary products to our customers such as "even more speed" and "even more space" Coordinate various duties with coworkers and other departments to ensure proper handling of Customers Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

Assist Customers with special needs, e.g. Customers who need assistance in boarding Crew members will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.) Other duties as assigned Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma At least eighteen (18) years old One (1) year of customer service or sales experience Strong interpersonal and listening skills Complete fluency in written and spoken English Successfully complete a customer service assessment Must be able to adhere to Jet Blue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekends Experience using a mouse, computer, keyboard and basic word processing, email and office applications Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Experience performing under pressure and within fixed time constraints Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets Jet Blue Airways' insurance standards Depending on location, may need to acquire and maintain a United States Customs Clearance Available for occasional overnight travel (10%) Legally eligible to work in the country in which the position is located Authorization to work in the US is required, this position is not eligible for visa sponsorship Must pass a ten (10) year background check and pre-employment drug test Preferred Experience and Qualifications Two (2) years of customer service, volunteer experience or sales experience Knowledge of customer service principles and practices strongly Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)

Previous airline experience Bilingual skills Crew member Expectations:
Regular attendance and punctuality Ability to work flexible hours including holidays/ weekends/ and overnight shifts Able to make occasional trips to other locations for training or temporary assignment Able to maintain a professional appearance When working or traveling on Jet Blue flights, and if time permits, all capable Crew members are asked to assist with light cleaning of the aircraft Organizational fit for the Jet Blue culture, that is, exhibit the Jet Blue values of Safety, Caring, Integrity, Passion, and Fun Promote Jet Blue's #1 value of safety as a Safety Ambassador, supporting Jet Blue's Safety Management System (SMS) components, Safety Policy and behavioral standards Identify…