Senior Escalations Specialist — Advanced
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-19
Listing for:
James River Air Conditioning Co.
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
James River Air Conditioning Co. in Richmond, VA, is hiring a Customer Care Representative (Escalations & Advanced Customer Support) to serve as a key escalation point for complex inquiries.
You'll handle advanced-level calls, troubleshoot issues, de-escalate tense situations, and drive resolutions that exceed customer expectations. The role requires 5+ years of customer service experience with 1–2 years in escalations, strong problem-solving and communication skills, high emotional
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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