Customer Service Specialist - Spare Parts

Customer Service Specialist

LHH is recruiting for a Customer Service Specialist for a temp-to-hire position with our client in Richmond, VA. This is a fully on-site role supporting the Spare Parts Department and serving as a key point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.

Responsibilities:

• Process customer quotes, orders, and invoices with a high degree of accuracy
• Review inventory availability, stock levels, and goods movement reports to support order fulfillment
• Create and manage purchase orders within the ERP system
• Maintain customer records, documentation, and service-related files
• Coordinate travel arrangements and service documentation for field service activities
• Support repair tracking, inventory activities, and order management processes
• Provide professional customer support via phone and email while partnering with internal departments to resolve issues
• Generate reports and analyze data to support departmental operations and customer needs

Qualifications:

• Strong order processing, invoicing, data entry, and administrative support experience
• Advanced Excel skills, including Pivot Tables
• Experience working with ERP systems; SAP preferred
• Excellent written and verbal communication skills with a customer-focused approach