Client Service Specialist

Client Service Specialist

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial real estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management, and customers
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first‑time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group technology, tools and products – meet and exceed customer expectations

• Bachelor’s Degree from an accredited, not-for-profit university or college
• A track record of commitment to prior employers
• Two years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• Ability to work rotating weekends and holidays

• A strong interest (or experience) in real estate
• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Fluent in both written and spoken Spanish and English
• Ability to plan and organize workload in a fast‑paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology‑led environment
• Proficiency in MS Office
• Team‑oriented and quality service oriented
• Excellent interpersonal skills (communication, conflict resolution, negotiation, etc.) when dealing with internal and/or external audiences at all levels of management
• A strong sense of responsibility to the customer and a commitment to delight them
• Ability to deliver results while working to deadlines under pressure
• An upbeat, positive attitude
• Ability to be flexible and adapt to changing situations in a high‑growth company

• Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplementary insurance
• Virtual and in‑person mental health counseling services for individuals and families
• Commuter and parking benefits
• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On‑site fitness center and/or reimbursed fitness center membership costs…