Visitor Experience Specialist

Working Title:

Visitor Experience Specialist Position Type:

Part-time (Wage/Hourly) FLSA Status:

Non-Exempt:
Eligible for Overtime Department:

Visitor Services Pay Rate:$14.25 per hour

This is a non-exempt, hourly position without benefits, eligible to work up to 1,490 hours annually (May 1 – April 30).

Posts closes on Tuesday, August 4, 2026 at 11:55 PM EST.

The Virginia Museum of Fine Arts (VMFA) in Richmond, Virginia, is one of the largest comprehensive art museums in the United States. VMFA, which opened in 1936, is a state agency and privately endowed educational institution. Its purpose is to collect, preserve, exhibit and interpret art, and to encourage the study of the arts.

VMFA is the only art museum in the United States open 365 days a year with free general admission.

The Visitor Services Department is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. Staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

The VMFA isseekingfriendly, confident, and reliable individuals who enjoy providing exceptional customer service to join in the Visitor Services department as Visitor Experience Specialists.

Visitor Experience Specialists will be primarily working with ticket sales,admissions and customer serviceduringour upcoming special exhibition .

VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

Visitor Experience Specialists provide excellent customer service to support a welcoming, inclusive environment for visitors and staff.

Visitor Experience Specialists will work with our visitors in all public areas of the museum, including the Visitor Services desk, the exhibition entrance, and the atrium.

This is afront-line position with a priority on communicating with our visitors, selling tickets,and providing exceptional service.

This is a part time, non-exempt position with no benefits, working 24-28 hours per week.

Evening,weekend, and holiday availability is required.

• Assisting visitors with questions, directions, or other instructions. Informing visitors of gallery guidelines.
• Taking tickets and providing information for exhibitions.
• Assisting with exhibition queues and crowd control.
• Gathering visitor feedback and responding to inquiries.
• Assisting with museum closing or evacuations.
• Reporting any safety or security incidents.

• Prior experience working in a public-facing role in a customer service, hospitality, or retail setting. Experience with cash handling and point-of-sale systems is required.
• Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public.
• Must be able to handle a wide range of customer service issues and solve problems independently.
• Ability to work effectively in both fast-paced and slow-paced environments.
• Ability to communicate with the public in personand over the telephone;to use a computer with mouse and keyboard;to use a radio for communication; toobservevisitors in themuseum; and to traverse the galleries forthe majority oftheir shift with short breaks, with reasonable accommodations.

• Proficiencyincommunicating in multiple languages, particularly
  
  Spanish.

Name:
Human Resources Services

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