B2B Customer Service Representative

LHH is recruiting for a Customer Service Specialist for a temp-to-hire position with our client in Richmond, VA. This is a fully on-site role supporting the Spare Parts Department and serving as a key point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.

Responsibilities:

• Process customer quotes, orders, and invoices with a high degree of accuracy
• Review inventory availability, stock levels, and goods movement reports to support order fulfillment
• Create and manage purchase orders within the ERP system
• Maintain customer records, documentation, and service-related files
• Coordinate travel arrangements and service documentation for field service activities
• Support repair tracking, inventory activities, and order management processes
• Provide professional customer support via phone and email while partnering with internal departments to resolve issues
• Generate reports and analyze data to support departmental operations and customer needs

Qualifications:

• Strong order processing, invoicing, data entry, and administrative support experience
• Advanced Excel skills, including Pivot Tables
• Experience working with ERP systems; SAP preferred
• Excellent written and verbal communication skills with a customer-focused approach

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records.