Customer Service Representative

Description We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who thrives in a fast-paced, high-volume environment and can communicate clearly with customers by phone. The person in this role will help confirm payment and account details, guide customers through enrollment steps, and keep records accurate and up to date.

Responsibilities:

- Place a large number of outbound calls to vendors and clients to confirm account details and payment-related information.

- Walk customers through available payment methods, registration steps, and account setup expectations with a helpful and detail-oriented approach.

- Enter new information and revise existing records within company databases while maintaining a high level of accuracy.

- Record each customer conversation, status update, and planned next step in a timely and organized manner.

- Reach out to customers when applications or registrations are incomplete and gather any missing details needed to move the process forward.

- Examine account information for inconsistencies, investigate discrepancies, and resolve issues through research and direct communication.

- Coordinate with internal teams to support prompt handling of account questions and follow-through on outstanding items.

- Consistently achieve established performance targets related to call activity, service quality, productivity, and customer support outcomes. Requirements - Prior experience in customer service, call center support, or a similar phone-based role.

- Ability to manage both inbound and outbound calls while maintaining professionalism and efficiency.

- Strong data entry and order entry skills with careful attention to detail.

- Comfortable explaining processes, payment information, and account requirements in a clear and customer-friendly manner.

- Ability to document interactions accurately and keep records current across internal systems.

- Strong problem-solving skills with the ability to identify errors and research account discrepancies.

- Capable of balancing high call volumes with quality standards and daily productivity expectations. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .