Customer Service Representative

Description We are looking for a Customer Service Representative to support vendor and client account activities for a long-term contract position. In this role, you will communicate with external partners to confirm payment and account details, provide clear guidance on enrollment steps, and keep records accurate and up to date. This opportunity is ideal for someone who is comfortable managing frequent phone interactions while delivering attentive service and maintaining strong documentation practices.

Responsibilities:

- Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.

- Guide customers through available payment methods, registration steps, and required account documentation in a clear and detail-oriented manner.

- Enter new information and revise existing records in internal databases to keep account data complete and accurate.

- Record conversations, status updates, and next steps thoroughly to ensure proper tracking of each interaction.

- Reconnect with vendors and clients to obtain missing details and move incomplete account setups toward completion.

- Examine account information for inconsistencies, investigate issues, and contact customers as needed to correct discrepancies.

- Partner with internal teams to address account concerns and support timely resolution of processing issues.

- Achieve established expectations for call activity, service quality, accuracy, and overall productivity. Requirements - Previous experience in customer service, call center support, or a similar client-facing environment.

- Ability to handle both outbound and inbound phone communication with professionalism and confidence.

- Strong data entry and order entry skills with close attention to detail.

- Clear verbal and written communication skills for explaining processes and documenting account activity.

- Comfortable working with internal systems and maintaining accurate electronic records.

- Strong problem-solving skills with the ability to research issues and resolve account discrepancies.

- Ability to manage multiple tasks, follow up consistently, and meet daily performance goals. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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