Customer Service Representative

Description We are looking for a Customer Service Representative to support vendor and client account activity for a Long-term Contract position based in Richmond, Virginia. This role focuses on building positive customer interactions through frequent phone outreach, clear communication about payment-related processes, and accurate handling of account details. The ideal candidate is organized, service-driven, and comfortable working in a fast-paced environment where attention to detail and consistent follow-through are essential.

Responsibilities:

- Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.

- Guide customers through payment methods, registration steps, and account setup expectations with professionalism and clarity.

- Enter new records and update existing account information accurately in internal databases and company systems.

- Record customer conversations, status changes, and required follow-up actions in a timely and detailed manner.

- Reconnect with vendors and clients to obtain missing documentation, complete unfinished registrations, and move account setup forward.

- Audit account information to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies.

- Partner with internal teams to address account-related questions and help ensure prompt issue resolution.

- Achieve daily performance expectations related to call activity, productivity, service quality, and customer experience. Requirements - Previous experience in customer service, call center support, or a similar high-volume phone-based role.

- Ability to manage both outbound and inbound calls while maintaining a detail-oriented and courteous approach.

- Strong data entry and order entry skills with a high level of accuracy.

- Clear verbal and written communication skills for explaining processes and documenting interactions.

- Comfortable working with account records, researching issues, and following up to completion.

- Proficiency using internal systems, databases, and standard office technology.

- Strong time management skills and the ability to meet productivity and quality targets. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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