Customer Service Representative Job in Richmond, VA

Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account activities for a long-term contract position. In this role, you will communicate with external partners to confirm payment and account details, provide clear guidance on enrollment steps, and keep records accurate and up to date. This opportunity is ideal for someone who is comfortable managing frequent phone interactions while delivering attentive service and maintaining strong documentation practices.

Responsibilities:

• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Guide customers through available payment methods, registration steps, and required account documentation in a clear and detail-oriented manner.
• Enter new information and revise existing records in internal databases to keep account data complete and accurate.
• Record conversations, status updates, and next steps thoroughly to ensure proper tracking of each interaction.
• Reconnect with vendors and clients to obtain missing details and move incomplete account setups toward completion.
• Examine account information for inconsistencies, investigate issues, and contact customers as needed to correct discrepancies.
• Partner with internal teams to address account concerns and support timely resolution of processing issues.
• Achieve established expectations for call activity, service quality, accuracy, and overall productivity.