Customer Service Representative Job in Richmond, VA

Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This long-term contract position is ideal for someone who thrives in a fast-paced, high-volume environment and can communicate clearly with customers by phone. The person in this role will help confirm payment and account details, guide customers through enrollment steps, and keep records accurate and up to date.

Responsibilities:

• Place a large number of outbound calls to vendors and clients to confirm account details and payment-related information.
• Walk customers through available payment methods, registration steps, and account setup expectations with a helpful and detail-oriented approach.
• Enter new information and revise existing records within company databases while maintaining a high level of accuracy.
• Record each customer conversation, status update, and planned next step in a timely and organized manner.
• Reach out to customers when applications or registrations are incomplete and gather any missing details needed to move the process forward.
• Examine account information for inconsistencies, investigate discrepancies, and resolve issues through research and direct communication.
• Coordinate with internal teams to support prompt handling of account questions and follow-through on outstanding items.
• Consistently achieve established performance targets related to call activity, service quality, productivity, and customer support outcomes.