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Senior Customer & Merchant Escalation Advocate
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-02
Listing for:
Koalafi
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Koalafi in Richmond, VA seeks a CMAT III to manage complex customer and merchant escalations within the Customer & Merchant Advocacy Team. You will oversee daily tasks and support case agents, while ensuring regulatory compliance and exceptional customer experiences.
Required qualifications include 2+ years in customer advocacy and excellent communication skills. This role offers opportunities for growth, competitive compensation, and comprehensive benefits, including medical and PTO.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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