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Senior Case Advocate - Customers & Merchants
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-02
Listing for:
Koalafi
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Koalafi is seeking a CMAT Case Agent in Richmond, VA to manage escalated customer and merchant cases with care and precision. You will coordinate with customers, merchants, and CMAT leadership to deliver thoughtful resolutions that align with both customer expectations and Koalafi’s business priorities.
The role requires navigating evolving policies while handling a diverse caseload, ensuring timely resolution within internal standards and guidelines.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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