Customer Service Representative Job in Richmond, VA

Customer Support Specialist

We are looking for a customer-focused individual to support a local government organization serving residents in Richmond, Virginia. This long-term contract position is ideal for someone who can provide clear guidance, resolve questions efficiently, and deliver a positive experience in a public-facing environment. The role blends strong service skills with administrative and accounting support, making it well suited for someone who is organized, responsive, and comfortable handling detailed records.

Responsibilities:

• Respond to questions from residents and stakeholders regarding services, programs, policies, and related requests in a courteous and helpful manner.
• Guide customers through government procedures and documentation requirements so they can complete processes accurately and efficiently.
• Coordinate with internal departments to gather accurate information and provide timely follow-up on inquiries and service issues.
• Maintain current knowledge of local government offerings, updates, and community initiatives to ensure dependable customer support.
• Enter, review, and update financial and customer data with accuracy across internal systems and records.
• Support accounts payable and accounts receivable activities, including processing invoices, tracking transactions, and assisting with payment-related documentation.
• Use accounting and office software such as Quick Books and other computer applications to manage records and complete daily tasks.
• Handle confidential or sensitive information with sound judgment, discretion, and attention to compliance standards.