Equipment Coordinator

Equipment Coordinator

Reporting to the Customer Support Supervisor, the Equipment Coordinator is responsible to fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day). The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window.

Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.

This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site.

In this role, a typical day will look like:

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Determine appropriate formula to calculate salesman cost based on Chemtreat pricing
• Discern commission decisions at order entry time and take action as necessary
• Determine freight charge routing and allocation to properly apply freight charges to customers.
• Phone Support (Back Up Phone Support Team & Ecom Support)
• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

The essential requirements of the job include:

• Associate's Degree, Bachelor's Degree Preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical equipment knowledge preferred

Supplemental Responsibilities

• Ability to understand lean manufacturing metrics as they relate to daily performance measures
• Develop and share best practices with team
• Understand and adapt to change in processes and procedures.
• Additional duties as assigned
• Other duties as assigned

Other Information

• Comprehensive 60-day training program, including but not limited to supporting the customer contact center.
• Cross-training in other areas within the department
• 18- 24 months' commitment in Corporate Services
• Development opportunities for company growth if so desired

Knowledge & Skills

• Technical, Analytical skills and business knowledge
• Communication and Interpersonal skills;
  Teamwork and leadership
• Organizational skills;
  Self-management
• Critical thinking and attention to detail
• Ability to handle a fast-paced environment
• Professional phone and e-mail etiquette
• Strong written communication skills
• Clear phone diction
• Consistently communicate with supervisor and team regarding status of daily work load
• Positive attitude during stressful situations and ability to handle multiple interruptions
• Ability to build rapport and relationships with customers
• Confident interaction with other departments and senior leadership
• Open to change and learning

Chem Treat is proud to be a part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.

US ONLY:

The below range reflects…