Customer Experience Coordinator

Location:
In-Office | Monday-Friday, 7:30 AM - 4:30 PM
Pay Range:
$18.00 - $22.00/hour depending on experience
Do you enjoy being the person who keeps everything running smoothly behind the scenes?
Are you confident on the phone, organized in your work, and motivated to create a great experience for every customer?
We're looking for a
Customer Experience Coordinator
who can manage customer communication, schedule service efficiently, and support day-to-day operations across HVAC, plumbing, and electrical services.
This role is the central connection point between customers and the field team - your ability to stay organized, communicate clearly, and handle a fast-paced environment will directly impact customer satisfaction and team success.

• Supportive, team-first culture
  - You'll work with a group that values communication, accountability, and helping each other succeed.
• Stability with growth potential
  - Join a company that invests in your development and provides long-term opportunities.
• Strong benefits package -

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short- and long-term disability coverage
• Simple IRA with company contributions

• Generous time off
  - Up to 4 weeks of PTO plus 8 paid holidays
• Ongoing training & development
  - Build your skills and grow your career
• Team-focused environment
  - Company events, outings, and a workplace that values people

• Answer incoming calls and assist customers with service requests
• Schedule and coordinate service appointments across multiple trades
• Collect and verify accurate customer and job information
• Clearly communicate appointment details, timelines, and expectations
• Maintain and update customer records within the system
• Support dispatch, service, and administrative teams with daily tasks
• Ensure a consistent, positive experience for every customer interaction

• 2+ years of experience in customer service, scheduling, or administrative support
• Experience in home services or a service-based business is a plus
• Familiarity with Service Titan is a plus
• Strong communication skills and professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail and strong follow-through
• Comfortable using Microsoft Office (Word, Excel, Outlook)

If you're someone who takes pride in keeping things organized, helping customers, and supporting a team that relies on you, this is a role where you can make a real impact.