Customer Service Respresentative

K&M Tire is a family-owned wholesale tire distributor serving tire and automotive dealers throughout the Southeast since 1985. We distribute tires across North Carolina, South Carolina, Virginia, Tennessee, and Georgia, with locations in Hickory NC, Raleigh NC, Greenville NC, Richmond VA, and Walterboro SC.K&M Tire is seeking a dependable and detail-oriented Customer Service Representative for our Richmond, VA location. This position is the first point of contact for walk-in customers and plays a key role in day-to-day counter operations, hotshot delivery coordination, and general office support.

Responsibilities Greet and assist walk-in customers, ensuring a smooth and professional pickup experience

Verify and process orders for customer pickup

Maintain and coordinate the hotshot delivery program, ensuring timely dispatch and tracking of orders

Answer phones and route calls as needed

Handle general office duties including filing, data entry, and order documentation

Coordinate with warehouse staff to ensure orders are pulled and ready for pickup or delivery

Maintain a clean, organized, and professional counter/front office area Resolve customer concerns professionally and promptly

Qualifications

Previous customer service or office experience preferred

Strong organizational skills and attention to detail

Comfortable multitasking in a fast-paced environment

Basic computer skills and ability to learn internal systems

Reliable, punctual, and professional

Valid driver’s license

Experience in the tire, automotive, or distribution industry is a plus, but not required

What We Offer Competitive pay (based on experience and applicable skill)
Stable, family-oriented work environment

Health Insurance Vision Insurance Dental Insurance
401k match 3% (after 1 year)
Full-time position with consistent schedule

Paid Time-Off (PTO)
Paid Holidays (6)
If you are dependable, detail-oriented, and enjoy providing great customer service in a fast-paced environment, we encourage you to apply.