DMV Customer Service Generalist (Multi Hire) Richmond District-Position #01200

DMV Customer Service Generalist (Multi Hire) Richmond District

Join the Virginia DMV Team as a Customer Service Generalist – Richmond District Customer Service Centers Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) seeks a Customer Service Generalist for our Chester and Chesterfield Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

What You'll Do:
As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include:

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Why Join Us? We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

About the Virginia DMV:
Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and  and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications:

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.

Additional Considerations:

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver's License:
  Must possess and maintain a valid driver's license with fewer than 6 demerit points.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer