Senior Escalations & Customer Relations Coordinator
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-18
Listing for:
CarMax
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Car Max is seeking a Sr. Coordinator, Customer Relations in Richmond, VA. You will advocate for customers, manage escalated concerns, and partner with Legal, PR, Risk, and Accounting to protect the brand and deliver iconic experiences.
You will mentor peers, influence outcomes, and apply Car Max’s resolution strategy while maintaining detailed case notes and providing timely, accurate information across channels.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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