Senior Customer Relations Specialist: Escalations
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-22
Listing for:
CarMax Business Services
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Car Max is seeking a Sr. Coordinator, Customer Relations to advocate for customers and resolve escalated issues across Legal, Public Relations, Risk, and Accounting. You will mentor peers, deliver innovative solutions, and drive the Car Max Iconic Issue Resolution strategy.
The role requires strong communication, ability to influence outcomes, and a commitment to protecting the brand while delivering iconic customer experiences.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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