Bilingual Assistant Property Manager - Cardinal Forest

Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

Job Type
Full-time

• Accountable for the property budget as set forth in Company guidelines
• Leasing apartments at optimum rent levels and keeping vacancies to a minimum:
• Converting walk-in prospects into secured leases.
• Converting telephone calls and emails to appointments.
• Maintaining a waiting list and following up on waiting list applicants.
• Follow up on Guest Cards by letter, telephone, and email.
• Screening applicants to include requesting and reviewing credit reports, employment references, and rental references.
• Lease preparation.
• Move-in orientations.
• Maintain Move-in List.
• Handle subleases, renewals, extensions, and vacating notices.
• Preparing prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
• Promoting Preferred Employer Plan.
• Maintain the Resident Renewal Program.
• Proactively solicit residents' input and opinions regarding their residency in our community.
• Making recommendations regarding resident programs and/or policies to Management.
• Strategizing to maximize resident retention.
• Facilitating a resident environment that permits peaceful and quiet enjoyment.
• Working in partnership with our residents and the community at large to determine solutions and to accomplish goals.
• Maintaining a twenty-one-day letter file and initiating relevant letters.
• Leasing Office Operations
• ensure policy and procedure are followed.
• Maintaining a professional and attractive appearance in the rental office and model: plants, accessories, and furnishings.
• Daily file maintenance.
• Answering telephones.
• Arranging utility connections and disconnections and maintaining the utility ledger.
• Walking vacant and inspecting ready units as necessary.
• Walking the property and performing property work as needed.
• Follow up on general complaints to include pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with Customer Service Program and philosophy.
• Collecting delinquent rent.
• Checking apartments for skips using the delinquency as a reference.
• Handling move-out processing.
• Maintaining Availability Roster.
• Coordinating with service on turnover scheduling; setting availability dates.
• Working delinquencies.
• Entering resident rent payments into MRI and making bank deposits.
• Reviewing all paperwork prepared by leasing staff
• Enforcement of guest card procedures and follow up
• Informing proper authority of trespassers and solicitors on property
• Assisting with and promoting social activities as needed
• Other duties as assigned

High School Diploma or equivalent.

Outstanding sales ability and one year of leasing experience in a computerized environment. Supervisory experience preferred. Preferred Requirement:
Experience with Market Rate Properties.

• Skills:
• Ongoing skills necessary to perform job description items.
• Positive interpersonal skills
• Problem-Solving
• Analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgment
• Working calmly under pressure
• Organizational skills
• Ability to work with people
• Sales abilities
• Ability to supervise and motivate people
• Computer knowledge - Microsoft Word/Excel
• Personal Qualities:
• People-oriented
• Enjoyment in working with people
• Openness to learning and change
• Integrity
• Positive attitude
• Motivation
• Initiative
• Responsible
• Must have command of the English language
• Must have a valid driver's license within the state of residency and proof of automobile insurance. Must provide own transportation.
• Some weekend work required
• Support the Company's efforts to prevent and/or eradicate crime in accordance with the attached addendum
• Attend In-House Training:
• New Hire Customer Service
• Fair Housing
• Customer Service Refresher
• Emergency Response
• Employee Rights Training
• Management Skills Training Train the Trainer
• Apartmen…