Call Center Supervisor — Customer Care & Billing
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-22
Listing for:
City of Richmond
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
The City of Richmond is seeking a Customer Service Supervisor within the Customer Call and Contact Centers group. The role provides leadership to call center and billing operations, develops policies, manages customer flow, and prepares monthly reports.
It also handles escalations and trains staff to improve service quality. Incumbents may work overtime and be required to work during emergencies or inclement weather.
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