Enrollment Services Specialist

Working Title Enrollment Services Specialist Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 297W0329 Agency Germanna Community College Division Germanna Community College (Div) Work Location Orange - 137 Hiring Range $23.90-$26.56 per hour, state benefits do not apply Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options?

-Telework options are subject to change based on business needs
- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday-Friday 8:00A.M.– 5:00P.M. (29 Hours per week)

Or as scheduled

Sensitive Position No Job Description

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay.

Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking a Part-Time Enrollment Services Specialist to work in the Enrollment Lab and Student Help Desk within Enrollment Services at the Locust Grove Campus. This student-centered role guides prospective, new, and continuing students from their initial inquiry through application, onboarding, registration, and enrollment.

The position also supports specialized admissions and enrollment activities for Health Care Technology and international students. The specialist provides responsive support in person and online, helps students overcome enrollment barriers, and connects them with appropriate college resources. The successful candidate will deliver timely follow-up, demonstrate empathy, and provide excellent customer service in a fast-paced, high-touch educational environment.

• Provide coverage for Welcome Center kiosks and virtual service platforms, serving as a first point of contact for students, families, and community members.
• Assist students with system access, application completion, admissions onboarding, course registration, and basic financial-aid guidance.
• Provide accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, Testing, Financial Aid, and other student-support services.
• Help students review schedules and conduct timely outreach by email, text, and telephone.
• Support students in person and online, respond to email requests, and receive and process student documentation accurately.
• Provide excellent customer service, timely follow-up, and empathetic support in a high-touch environment.
• Identify and troubleshoot barriers affecting admissions onboarding or enrollment and clearly explain the onboarding process and next steps to new students.
• Assist with Student Help Desk inquiries related to online services, account access, system navigation, and technology.
• Maintain accurate, complete, and confidential records of student and prospective‑student interactions and follow-up actions.
• Collaborate with Enrollment Services colleagues and campus partners to provide seamless service and resolve student concerns.
• Process Admissions and Records transactions, including documentation intake, record updates, program changes, FERPA releases, and registration requests using the Student Information System and Perceptive Content.
• Support specialized admissions and enrollment processes by reviewing Health Care Technology applicants, registering Dual Enrollment students, and guiding international applicants through applicable admissions requirements.
• Maintain flexibility and a willingness to provide coverage at other Germanna locations as operational needs require.