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Bilingual Service Assurance Associate; French/English
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-29
Listing for:
CoStar
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
CoStar Group is seeking a Service Assurance Associate who is bilingual in French and English to measure service quality. The role involves proactive outbound calling, listening, and unbiased data capture, auditing data entry and survey results to ensure internal quality standards are met.
The candidate will handle around 200 outbound calls per day, work to meet KPIs, and collaborate with internal teams to resolve customer concerns while maintaining professional standards and ethics.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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