Billing Administrator

Billing Administrator

The Billing Administrator will support a newly implemented billing system by cleaning up the existing backlog and ensuring accurate, timely processing of customer utility accounts. This role focuses on handling pending service starts and stops, analyzing account information, updating meter readings, and generating final bills, while coordinating closely with field staff, the call center, and other internal teams. The position also provides general administrative support and offers a strong opportunity for long-term growth, including potential transition into the call center after approximately six months based on performance.

• Review and clean up the billing backlog by identifying and completing outstanding account tasks.
• Process customer requests to start and stop utility services, ensuring all information is accurate and complete.
• Coordinate service orders by initiating the appropriate steps to send technicians to customer locations when needed.
• Analyze customer accounts to determine whether meter readings are missing or incomplete, and add or correct readings as required.
• Initiate, update, and activate service agreements in the billing system to reflect current customer status.
• Generate and issue final bills for outgoing customers, ensuring that charges are accurate and properly documented.
• Communicate regularly with field workers, the call center, and other internal departments to resolve account issues and ensure smooth service delivery.
• Provide administrative support such as data entry, document updates, and record maintenance related to billing and customer accounts.
• Use Microsoft Outlook and Excel to manage communications, track account status, and maintain accurate records.
• Maintain high standards of attendance, reliability, and professional attitude to support team productivity and customer satisfaction.

• At least 2 years of experience in customer service, billing, or claims processing.
• Proven ability to analyze a backlog of work and determine what actions are needed to complete outstanding items.
• Strong customer service skills, including clear communication and problem-solving abilities.
• Experience working in call center or customer support environments.
• Proficiency in data entry with high accuracy and attention to detail.
• Hands-on experience using billing systems to manage customer accounts and service agreements.
• Competence with Microsoft Office Suite, especially Outlook and Excel.
• Reliable attendance and a positive, professional attitude.

• Background in order entry or administrative support in a service-oriented environment.
• Ability to work collaboratively with field teams, call center staff, and other internal departments.
• Comfort handling multiple tasks simultaneously while maintaining accuracy and meeting deadlines.
• Strong organizational skills and the ability to follow established processes and procedures.
• Interest in long-term growth opportunities, including potential movement into call center roles based on performance.

This is a fully onsite position with standard weekday hours, typically Monday through Friday between 8:00 a.m. and 5:00 p.m. (with possible schedules such as 8:00 a.m.–4:00 p.m. or 8:30 a.m.–5:30 p.m.). The role is office-based and involves regular use of a billing system, Microsoft Outlook, and Excel, as well as phone and email communication with internal teams. The environment is fast-paced due to daily billing volume and backlog cleanup, and supports professional development with opportunities to transition into call center work for those who perform well.

This is a Contract position based out of Richmond, VA.

The pay range for this…