VIBRANT Entry Level Front Desk Patient Coordinator

Front Desk / Patient Coordinator (Entry Level)

Grand Mission Dentistry | Richmond, TX

Are you friendly, upbeat, and naturally organized
? Do you love helping people feel welcome, supported, and taken care of from the moment they walk in or call? Grand Mission Dentistry is looking for an entry-level Front Desk / Patient Coordinator who brings positive energy, attention to detail, and a strong desire to learn and grow in dentistry.

No dental experience? That’s okay —
we can train the right person.

We are a high-quality, patient-focused dental practice that values professionalism, kindness, and continuous improvement. Our front desk team plays a critical role in setting the tone for the entire patient experience. This role is the foundation of the practice and often the first step toward growth into scheduling, insurance, or treatment coordination roles.

You’ll thrive here if you are:

• Naturally warm, friendly, and welcoming.
• Comfortable talking on the phone and in person.
• Organized and detail-oriented.
• Calm, professional, and solutions-focused.
• Coachable and open to learning new systems.
• Reliable and accountable with your responsibilities.
• A positive team player who takes pride in their work.

• Greet patients warmly and professionally.
• Answer phones with confidence and empathy.
• Schedule appointments accurately and efficiently.
• Confirm appointments and manage reminders.
• Communicate office policies clearly and kindly.
• Help patients feel informed and supported — never rushed.

• Follow scheduling guidelines to protect the doctor and hygienist schedules.
• Break and reschedule appointments correctly and professionally.
• Document communication accurately in Open Dental.
• Support same-day opportunities and re-activation of unscheduled treatment.
• Avoid passive language such as “call us when you’re ready”.

• Maintain accurate patient information.
• Scan and upload documents properly.
• Collect co-pays and balances at check-in/check-out.
• Assist with basic insurance verification and notes (training provided).
• Follow established SOPs and workflows consistently.

• Professional phone presence.
• Accurate scheduling and documentation.
• Reliability and punctuality.
• Willingness to learn and improve.
• Strong teamwork and communication.
• Positive patient feedback.

• Customer service or hospitality experience preferred.
• Dental experience is not required.
• Comfortable using computers and learning new software.
• Open Dental experience is a plus (not required).

• Structured training and clear expectations.
• Supportive leadership and coaching.
• A positive, team-oriented environment.
• Growth opportunities into insurance, scheduling, or treatment coordination.
• Competitive entry-level pay (based on experience).

Please submit your resume to j and a short note explaining why you enjoy helping people and working in a team environment
.