Patient Services Representative

Purpose

Provides front-line patient service and administrative support for the Student Practice, including registration, scheduling, insurance verification, routine financial transactions, and coordination of patient flow and student needs.

• Provides professional, accurate, and timely service while maintaining confidentiality.
• Communicates effectively, manages multiple priorities, and works independently and as part of a team.
• Maintains reliable attendance and follows established policies and procedures.
• High school diploma or equivalent and 1–3 years of medical or dental office experience required; customer service experience required.
• College education, insurance experience, dental terminology/software, CDT knowledge, and Spanish language skills preferred.

• High school graduate or equivalent
• College education strongly preferred
• Minimum 1-3 years experience in a medical or dental office setting is required
• Customer service experience required
• Accounts receivable and/or insurance verification or coordination preferred
• Windows-based computer and data entry skills required
• Experience in dental software and knowledge of CDT codes preferred

• Health and Group Life Insurance
• Vision
• Dental Insurance and Dental Discounts
• Flexible Spending Participation
• Paid Holidays
• Paid Time Off (PTO) Leave
• 401k contribution and match
• Professional Development/Tuition Reimbursement
• Short Term Disability
• Long Term Disability
• Life Insurance
• Profit Sharing Plan

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.