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Staff Product Designer: AI CX & Concierge Experience
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-20
Listing for:
Coinbase
Full Time
position Listed on 2026-08-20
Job specializations:
-
Design & Architecture
Product Designer, UI/UX Design
Job Description & How to Apply Below
Coinbase is seeking a senior Product Designer to own end-to-end design across its AI-first customer support platform, including Help Center, Chatbot, Voicebot, and Concierge. You will influence the design vision for a high-impact CX surface and collaborate with product, engineering, and CX teams to deliver scalable, high-quality support experiences.
You will lead design for Concierge, translating a $50M+ revenue goal into a differentiated in-app experience, while shaping design systems and
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