Student Services Advisor

Working Title:

Student Services Advisor
Role

Title:

Education Support Specialist III
Role Code: 29144
FLSA:
Exempt
Pay Band: 4
Position Number:
Agency:
New River Community College
Division:
New River Community College (Div)

Work Location:

Pulaski – 155
Hiring Range: $58,000
Emergency/Essential Personnel:
No
EEO Category: B-Professional
Full Time or Part Time:
Full Time
Telework options:

-Telework options are subject to change based on business needs
- No
Bilingual/multilingual skill requirement:
No

Work Schedule:

Monday – Friday

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and I 00 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs.

Approximately 4,000 students comprise the student body. The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government.

The college promotes equal opportunity for prospective students and employees.

NRCC is seeking a student-focused, connection building, and compassionate problem solver to join our team as a full-time Student Services Advisor located at the College’s Christiansburg site. An advisor works closely with potential and currently enrolled students to identify career pathways in academic programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers to their success by connecting them to supportive services on campus and in the region.

The work of an advisor is proactive and designed to assist the student in the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.

An advisor utilizes a variety of technological solutions in addition to in-person interactions to connect with students. The ability to learn and adapt to new technology, along with the willingness to work in different environments, is essential. The advisor’s primary role will be onboarding and supporting students in various for-credit programs throughout their educational journey. The successful candidate must be caring, organized, communicative, and flexible.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Understanding and commitment to the community college philosophy.
• Demonstrated experience advising students.
• Ability to develop individualized academic plans.
• Ability to provide students with accurate information about academic programs and services.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to follow up effectively.
• Effective oral and written communication and problem-solving skills.
• Excellent organizational and presentation skills.
• Proficiency in use of technology, such as Microsoft Office and Google docs.
• Demonstrated ability to work collaboratively with administrators, faculty, and staff

• Work experience in a higher education setting or in advising or academic coaching.
• Successful experience developing and executing best practices and appropriate interventions to support student success in college.
• Knowledge of available financial aid and scholarship information.
• Knowledge of People…