Military & Veteran Services Advisor

Working Title Military & Veteran Services Advisor Role Title Education Support Spec II Role Code 29143-SW FLSA Nonexempt Pay Band 03 Position Number  Agency Virginia Peninsula Community College Division Virginia Peninsula Community College (Div) Work Location Hampton - 650 Hiring Range $40,000-$46,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options?

-Telework options are subject to change based on business needs
- Yes Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

M-F; 8 am to 5 pm. Hours may vary, weekends and/or evenings may be required.

Virginia Peninsula changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships. In the achievement of this mission, this employee is committed to delivering consistently excellent customer services for our military students, our community, and each other.

Under close supervision of the Assistant Director of Military & Veteran Services, this position will serve as primary contact and advocate for military-affiliated students at the College and as the secondary School Certifying Official. Will provide consultation, guidance, referral, and advocacy services for a diverse military population. Serve as the liaison between students and the Veterans Administration. Serve as liaison to support services for military-affiliated students.

Assist in file origination, complete online certifications, collect data, and full reports. Request timely payments for veterans. Work with Veterans Readiness & Employment Counselors to coordinate student enrollment and benefit payment. Prepare records for state and federal audits (VA Compliance Surveys) as requested by the Assistant Director of Military & Veteran Services. Ensure the VA program’s integrity and report irregularities as appropriate.

Assist in all areas of student service, database and records management, and account reconciliation as needed. This position is expected to exemplify the principles detailed in the College’s Culture of Care framework, actively contributing to a supportive and thriving environment for our students, staff, and broader community.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Relevant related work or on the job experience.
• Experience with account reconciliation and relational databases such as but not limited to NAVIGATE.
• Willingness to work at all campus locations.

• Knowledge and understanding of chapter benefits within VA system.

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent tracking and record-keeping skills.
• Demonstrated ability to provide exceptional customer service to a diverse population.
• Proficient in Microsoft Office products.

• Ability to problem-solve effectively.
• Work in a team environment with a high-volume customer service and production environment.
• Apply and explain complex federal regulations and processes to parents and students.
• Assist with training and evaluating student workers.

• Prior experience as a Certifying Official for VA Education Benefits.
• Experience working with adult learners.

Operation of a State Vehicle Yes Supervises Employees No Required Travel Minimal

Posting Number  Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 02/12/2026 Job Close Date 02/26/2026 Open Until Filled Agency Website vpcc.edu Contact Name Human Resources Email hr Phone Number

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP…