Information Associate

Overview

Part‑time Information Associates are part of the Access Services team at James Branch Cabell Library, located on the Monroe Park Campus of Virginia Commonwealth University. The role is designed to introduce library services, staff, and informational resources to VCU community members, helping them become independent, sophisticated library users and information consumers.

Position:
Two hourly roles, scheduled Monday to Thursday.
Morning shift: 10 am – 3 pm (20 hours/week).
Evening shift: 2 pm – 8 pm (24 hours/week).

Hours are fixed during the academic semester. Training begins before classes resume in the summer.

• Provide access to library materials
• Circulate library materials to patrons, including books, DVDs, and calculators
• Maintain patron records in Alma, the VCU Libraries’ integrated library system
• Implement borrowing policies
• Offer information/reference assistance in person at the Information Desk and via phone, chat, and text
• Assist patrons in locating library materials
• Maintain a clean, organized, and sanitary work environment
• Help patrons with research needs:
  • Identify materials appropriate to users’ needs and skill levels
  • Evaluate and select resources based on quality, accuracy, relevance, and authority
  • Maintain working knowledge of the VCU Libraries’ suite of research tools
  • Refer to librarians and other library departments for in‑depth research assistance
• Assist patrons with all aspects of library use:
  • Provide directional assistance to services and materials at Cabell Library and across VCU
  • Monitor library facilities and report problems
  • Provide lost and found services
  • Answer fine and fee inquiries and explain payment options

• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with faculty, staff, and students from diverse backgrounds
• Customer service experience
• Experience or willingness to work in and foster a diverse environment

• Experience working in a library environment
• Experience working in an academic setting
• Undergraduate degree

Hourly rate: $15.00

All full‑time university staff are eligible for VCU’s robust benefits package, which includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax‑deferred annuity and cash match programs, employee discounts, well‑being resources, and abundant opportunities for career development and advancement.

FLSA Exemption Status:
Non‑Exempt
Hours per Week: 24
Restricted Position:
No
ORP Eligibility: —
Flexible Work Arrangement:
Fully Onsite
Salary/Hourly Rate: $15.00/hour

VCU Libraries employees are expected to comply with the VCU Code of Conduct ((Use the "Apply for this Job" box below).).