FastForward​/G3 Career Coach; Restricted

Working Title Fast Forward/G3 Career Coach (Restricted) – Role Title Education Support Specialist III, Role Code 29144-SW, FLSA Exempt, Pay Band 4, Position Number 275R0079. New River Community College (NRCC) – Pulaski, Virginia. Hiring Range $55,000. Telework options subject to change. Bilingual or multilingual skill preference not required. Monday – Friday. This is a sensitive position with no job description provided outside this posting.

New River Community College (NRCC) is a comprehensive community college located in the New River Valley of Virginia. NRCC faculty members are well known for their academic background and their capacity to work closely and effectively with students.

NRCC is seeking a student‑focused, connection building individual to serve as the Fast Forward/G3 Career Coach. The Coordinator for Admissions and Advising Services reports directly. The Fast Forward/G3 Career Coach will assist students in non‑credit short‑term programs and credit‑bearing programs eligible for G3 funding to transition successfully to employment. The coach will help students overcome barriers by connecting them to supportive services in the region and will work closely with students before, during, and after their training and credentialing programs.

• Assist students enrolled in Fast Forward (short‑term, non‑credit) programs in preparing for successful transitions to employment.
• Serve as a liaison between the college’s Workforce Development department and Student Services staff, including keeping the latter informed about policies and practices relevant to Fast Forward programs.
• Discuss career and educational goals and available pathways with students, including short‑term workforce credential opportunities and traditional academic degree programs.
• Utilize a case‑management model to work with Fast Forward students in preparing for success in the workplace, including documenting interactions.
• Meet with students individually and in group/classroom settings (including evening classes) to provide career planning advice.
• Connect students enrolling in college credit programs to tutoring and other academic supports as needed, as well as to financial aid resources including Virginia’s G3 funding, Federal Title IV student aid funding, and scholarship opportunities through the college’s foundation.
• Conduct follow‑up studies of student experiences after they have entered the workplace.
• Utilize technology and other resources to connect with students.
• Contribute to the success of the Workforce Development and Student Services teams, including maintaining a physical presence in both departments.
• Perform other duties as assigned.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of barriers to educational success and a desire to help others reach their educational goals utilizing evidence‑based solutions.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Understanding of the needs of individuals from a variety of backgrounds, including the ability to communicate and work with racially, ethnically, economically, and age‑diverse individuals and groups.
• Demonstrated knowledge of career exploration programs and experience providing personalized advice on career and postsecondary options.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Demonstrated ability to prioritize and manage tasks while working in a demanding, fast‑paced environment with changing priorities, and adhering to required deadlines meeting work priorities and objectives.
• Proficiency in use of technology, such as Office 365, student information systems, and Google Workspace.
• Demonstrated ability to work effectively both independently and as part of a team.
• Desire to learn and grow by participating in professional development opportunities.
• Ability to maintain a high level of confidentiality with student records.