Education Support Specialist, Test Proctor

Working Title Education Support Specialist, Test Proctor Role Title Education Support Specialist I Role Code 29142-SW FLSA Nonexempt Pay Band Position Number 282W0499 Agency Piedmont Virginia Community College Division Piedmont Virginia Community College (Div) Work Location Albemarle - 003 Hiring Range $16.87/hour Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options?

-Telework options are subject to change based on business needs
- Does this position have a bilingual or multilingual skill requirement or preference?

Flexible hours to work up to 29 hours per week within the hours of 8:00 a.m. to 8:00 p.m. Monday-Thursday, 8:00 a.m. to 5 p.m. on Fridays, and availability to work two Saturdays per month (typically 10 AM - 2 PM). This is a part-time (non-exempt) position providing services in-person for students at college and community locations.

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson.

For more information, please visit: pvcc.edu

Test Proctors in the PVCC Testing Center and Professional Testing and Certification Center (PTCC) maintain confidentiality and security of all test materials and strive to prevent academic dishonesty.

• Administer a variety of tests: online and paper tests for PVCC and non-PVCC students, licensures, and certifications.
• Send and receive confidential testing material to and from faculty at PVCC and other institutions.
• Maintain integrity of testing information.
• Handle day-to-day operations accurately. Duties include but are not limited to:
  • Answer phone calls.
  • Manage email communication.
  • Organize incoming material.
  • Manage Testing Center calendar.
  • Handle multi-step procedures while helping customers.
  • Observe students during testing via security cameras and computer monitoring program.
  • Troubleshooting as needed.
• Foster a warm and welcoming environment.
• Demonstrate professionalism and a positive attitude even under stressful conditions.
• Assist students with special accommodations and technology.
• Exhibit excellent customer service skills while working with students, faculty, staff and community members.
• Attend training sessions as needed.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Consistent record of on-time attendance, reliable task completion, and trusted access to sensitive information requiring strict confidentiality.
• Availability to work two Saturdays per month (typically 10 AM - 2 PM).
• Ability to manage multi-step procedures and refocus when tasks are interrupted.
• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidence in positive feedback from performance…