Customer Quality Engineer

Eaton’s Electrical division is currently seeking a Customer Quality Engineer to join our team in Richmond, VA.

This position will be a hybrid office (3 days in-office, 2 days remote) role as long as you live within 50 miles of our Raleigh, NC facility.

The Customer Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will be a Quality liaison on customer quality issues supporting the CPS businesses (Raleigh NC, Youngsville, NC, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers.

The expected annual salary range for this role is $86,000 - $126,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed loop short–term and long–term corrective/ preventive actions to:
  • Improve warranty CONC performance and achieve divisional goals
  • Improve product line field performance and achieve divisional goals
  • Improve customer satisfaction
• Collaborates with cross‑functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed‑loop corrective action process to improve overall product performance and customer satisfaction.
• Initiates, assigns, investigates and manages closure of corrective actions.
• Interfaces with field engineers (CSEs) as a liaison for customer quality issue resolution and guidance.
• Maintains and improves data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements.
• Provides lessons‑learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement.
• Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality.

• Minimum of a Bachelor’s degree in Engineering from an accredited educational institution
• Minimum three (3) years of Quality Engineering or product/operations/manufacturing or field Engineering experience
• Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
• Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Richmond, VA will be considered.

• Six Sigma Belt (Green, Black) certified
• ASQ CQE or CMQ/OE Certification
• Knowledge of manufacturing and Quality Management Systems (QMS)
• Knowledge of electrical power quality and distribution products and systems
• SAP experience
• Salesforce experience
• Project Management experience

• Position involves internal and external customer contact requiring strong communications skills in critical situations.
• Position involves supporting teams and product lines across Richmond, VA, Santa Ana, CA, Raleigh, NC and Youngsville, NC
• Ability to demonstrate advanced problem solving skills and methods - i.e. Six Sigma, A3, 5‑Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives.
• Ability to demonstrate strong data analytics capabilities (Excel, SAP, Salesforce or similar) with the ability to set up and analyze multiple databases to obtain and identify actionable conclusions.
• Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations.
• Ability to work in a matrix organization, in virtual teams (across different locations), and cross‑cultural environments.
• Ability to effectively demonstrate verbal and written communication skills.
• Ability to multitask, complete projects with tight deadlines.

We are committed to ensuring equal employment…