Quality Specialist - Customer Quality

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Customer Quality Lead

The work model for the role is:
Onsite, Richmond, VA

As a Quality Specialist - Customer Quality, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.

You will be mainly accountable for:

• Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety;
  Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively.

• Analyze defective products returned by customers and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers;
  Visit customer sites as required to resolve complaints, provide technical support, and gather first-hand insights into product performance.

• Visit customer sites to proactively address potential issues, gather feedback, and strengthen customer relationships;
  Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous improvement in products and processes.

• Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency;
  Uphold ABB's core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business.

• Bachelor degree in Electrical or Electronics engineering or a related engineering field PLUS minimum 8 years experience in a manufacturing or quality control environment.

• Hands-on experience with transformers, PDUs, STSs, and UPS products. Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.

• Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs).

• Skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers.

• Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable.

• Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is an added advantage.

• Practical experience with MS Power Platform is a plus.

• Candidates must already have work authorization that would permit them to work for ABB in the US.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:…