Product Quality Engineer

Eaton’s Electrical division is currently seeking a Customer Product Quality Engineer to join our team in Richmond, VA. Relocation assistance will be provided.

This position will be a hybrid office (3 days in‑office, 2 days remote) role as long as you live within 50 miles of our Richmond, VA facility.

The Customer Product Quality Engineer is responsible for supporting customer quality issues and warranty performance across the CPS business in support of related product lines. The individual will be a quality liaison on customer quality issues supporting the CPS businesses (Raleigh NC, Youngsville, NC, Richmond VA and Santa Ana CA) focusing on interfacing with Service, Product Management, Operations, Engineering, Sales and customers.

The expected annual salary range for this role is $86,000 - $126,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Obtain data, monitor, analyze and identify product and customer issues to drive investigations and root cause identification, ensuring closed‑loop, short‑term and long‑term corrective/preventive actions, which includes:
  • Improving warranty CONC performance and achieving divisional goals
  • Improving product line field performance and achieving divisional goals
  • Improving customer satisfaction
• Collaborate with cross‑functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed‑loop corrective action process to improve overall product performance and customer satisfaction.
• Initiate, assign, investigate, and manage closure of corrective actions.
• Interface with field engineers (CSEs) as a liaison for customer Quality issue resolution and guidance.
• Maintain and improve data collection systems and analytics to provide actionable information to drive continuous product line and customer quality process improvements.
• Provide Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement.
• Support the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality.

• Basic Qualifications:
  • Minimum of a Bachelor’s degree in Engineering from an accredited educational institution
  • Minimum three (3) years of Quality Engineering or product/operations/manufacturing or field Engineering experience
  • Must be legally authorized to work in the United States without company sponsorship on an ongoing basis
• Preferred Qualifications:
  • Six Sigma Belt (Green, Black) certified
  • ASQ CQE or CMQ/OE Certification
  • Knowledge of manufacturing and Quality Management Systems (QMS)
  • Knowledge of electrical power quality and distribution products and systems
  • SAP experience
  • Salesforce experience
  • Project Management experience

• Position involves internal and external customer contact requiring strong communication skills in critical situations.
• Position involves supporting teams and product lines across Richmond, VA, Santa Ana, CA, Raleigh, NC and Youngsville, NC.
• Ability to demonstrate advanced problem‑solving skills and methods (Six Sigma, A3, 5‑Why, 8D, root cause analysis, and associated statistical tools).
• Ability to demonstrate strong data analytics capabilities (Excel, SAP, Sales Force or similar) and to setup and analyze multiple databases to obtain actionable conclusions.
• Ability to demonstrate interpersonal skills and lead projects across functions and organizations.
• Ability to work in a matrix organization, in virtual teams (across different locations), and cross‑cultural environments.
• Ability to effectively demonstrate verbal and written communication skills.
• Ability to multitask and complete projects with tight deadlines.

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