Block Advisor Associate Team Leader

Overview

Join to apply for the Block Advisor Associate Team Leader role at H&R Block
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A single retail office-focused role during tax season. You’ll begin on a flexible part-time schedule in early December to ramp up for the busy tax season and transition to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as on-site point of contact for tax office associates and clients, ensuring quality and consistent execution that reflects the value of H&R Block.
• Execute and hold all tax office associates accountable to Service Standards and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and goals).
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Positive attitude and flexibility to work a 40-hour week with schedule adjustments based on business needs.
• High school diploma or equivalent or higher.

Support the Multi-Unit Team Leader, ensuring high-quality client service and operational execution during tax season.

At H&R Block, we invest in our people and their total well-being. Our benefits support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

We are committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. You’ll work in an exceptional environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.