Guest Services- Allianz Amphitheater

Guest Services
- Allianz Amphitheater page is loaded## Guest Services
- Allianz Amphitheater locations:
Richmond, VA, USAtime type:
Part time posted on:
Posted Todayjob requisition :
JR-87663

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales...

we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a
* Great Place to Work
* organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

You’re welcoming, calm under pressure, and genuinely enjoy helping people. You lead with empathy and confidence, knowing that guest interactions can shape someone’s entire night. You listen first, respond thoughtfully, and stay solution-oriented even in fast-paced or high-energy environments. You’re proactive, observant, and proud to represent the venue with professionalism and warmth. You don’t just answer questions, you create experiences!
** THE JOB
** Allianz Amphitheater is seeking Guest Service Ambassadors to serve as the front line of the guest experience. This role is responsible for providing accurate information, resolving concerns, and ensuring every fan feels welcomed, supported, and valued throughout their visit. This is a part-time, seasonal position that requires evening availability on weekday and weekend events.
** WHAT THIS ROLE WILL DO
*** Greet and assist guests in a friendly, professional manner
* Provide accurate information about venue policies, amenities, seating, accessibility, and event details
* Respond to and resolve guest concerns with empathy and sound judgment
* Escalate complex issues to the appropriate department when necessary
* Support ancillary and premium offerings when appropriate
* Maintain clear records of guest interactions and incident reports
* Collect found items
* Collaborate closely with Operations, Security, Box Office, and Production teams
* Uphold safety protocols and venue policies at all times
** WHAT THIS PERSON WILL BRING
*** 2+ years of customer service experience preferred
* Excellent verbal and interpersonal communication skills
* Strong problem-solving ability and sound judgment
* Ability to remain calm and professional in high-volume environments
* Team-oriented mindset with a positive attitude
* Attention to detail and accountability
* Ability to work events occuring on weekdays and weekends in the evening
** EQUAL EMPLOYMENT OPPORTUNITY
** We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences,…