Documentation Agent - Supply Chain​/Logistics in Richmond

Job Family:
Service Center

Job Title:

Agent – Documentation (Richmond)

This position is responsible for the successful execution of the Richmond Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation.

• Respond to customer requests timely and accurately
• Provide a high level of customer service both internally and externally
• Handle high volume of daily incoming calls and emails
• Maintain and organize specialized functions, coordinating with offshore for completion
• Analyze and determine necessity for escalation
• Work flexible hours/shifts
• Availability to work extended hours including weekends and holidays according to business need

• Evaluate data, analyze, and problem solve
• Multi‑task and prioritize
• Work independently and as a team member
• Highly motivated with the ability to work independently and as a team member
• Strong toward achievement at high levels by self

• Apply knowledge, procedures, and good judgment with daily decision‑making
• Attention to detail and accuracy
• Provide exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
• Respond to customers, accurately, and timely in a caring manner
• Strong verbal and written communication skills

0 to 2+ function‑related

Bachelor’s Degree

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, medical condition, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.